The Mallard Hotel & Suites

I liked the appearance of the remodel. It was all very comfortable. The bed was excellent, the shower was more than excellent and overall it was a very good 3 day stay while I visited family. I will be back I did not like the check-in without a face. I am very tech challenged and was very uncomfortable trying to check in by phone, especially after our call got cut off. Thankfully the lady on the other end called right back and worked with me, taking me to 3 different rooms before getting me settled. Neither the lock boxes nor the touch pads would work for me but the 3rd touch pad did did. O was beginning to feel a little distraught that maybe I would not be able to check in and then what? She was very kind and patient with an old man who does not have a smart phone. I did not want to give such a low eval on my check-in but I have to be honest. I would have given the lowest mark but the kind lady brought it up.

The sink in the room was stopped up so we could not use the sink. Nobody was on site. The room smelled like smoke when I first got there.

well exceeded our expectations

Not a great experience. The room was very nice. the room was very clean. However there were no creamers in the room. Do not fall for the free breakfast. It was a joke. Few honeybuns few chocolate muffins and no coffee cups or creamer again. Also You have to pay for the ice so make sure you bring in cash with you and coins.

Misleading from the start. The pictures on the website hide the paint peeling from the doors and the terrible stairs, weird pit at the back of the building, and broken elevators. The room smelled of smoke. Towels and washcloths are rough and tattered. It feels like at one point money was put in the rooms to remodel and then the place was just left abandoned. We called to cancel but were refused a refund. Thankfully we just booked one night but I do not recommend. There were a few positives. The game room upstairs was nice with a pool table and chairs and a projector hooked to Roku. The breakfast area was nice but barely stocked.

Great spot Very good location for a one night stay on a longer drive. The hotel itself has been updated and the rooms are nice generally. The bed was incredibly comfortable and the building has a beautiful view of the mountains. Will definitely stay here again if we are in the area.