Premier Inn Edinburgh East

Hotel was below average for my usual Premier Inn experience still have not had my refund for the breakfasts that I paid for in advance. In my view the refund should have been paid on the days of the stay I should not have to wait complain or ask for it. You took my money quick enough. Staff were pleasant enough the hotel looked tired and in need of a refurbishment or a refresh

Wrong room given, despite me notifying the hotel prior to arrival, ended up sleeping on the floor for three nights, food in the restaurant was expensive for the small amount given. Menu was limited and I even found a large piece of blue plastic in my steak, only vegan option on the menu was not available and my friend wasn't particularly keen on eating the same thing for three nights

I travelled with my two kids and the room setup was done perfectly. We could have fallen into bed immediately after our check in. Unfortunately the fire alarm went off around 7pm and my kids had to get out of their comfy beds to evacuate. Outside, none of the hotel staff was available or guided us to where the checkpoint would be. The various hotel guests stood around and the fire dept. eventually let us know we could go back in. None of the hotel staff directed us. In the morning there was a keg delivery directly under our bedroom window and this woke me up around 7:30am. The keg delivery was rather loud and this was not a great way to wake up. For the price we paid, I would have liked some peace and quiet. Additionally, the room has no fridge or ice bucket.

Website sucks, although we are members site kept returning to main screen. We tried for half an hour to book two rooms and could not pass first webpage. My sister in law went on website from another town and got booked BUT almost £100 more than was offered on the same website we used. I contacted management and was basically told “ so sad too bad “, we are on a floating process menu we can’t do anything, but we will pass along to webpage team. We have made this booking, the next 38 days of Our vacation you can guarantee will be with another organization……Premier inns sucks.

The hotel is very shabby and desperately in need of modernisation and has been for some time! The restaurant was freezing and most of the items on the menu were unavailable. The breakfast was all over cooked, I had to return it 3 times and they gave me back the same breakfast each time. I had to eat my breakfast on small plates because every time I asked them replace something the rest of my food was cold! They need to change the restaurant into a table/thyme like some of the better premier inns. It claims to be a help your self buffet but you have to send your order to the kitchen to cook individually yet it still comes out over cooked and disgusting! Save your money and book a decent hotel, I wouldn’t expect it to still be trading for much longer it’s so bad people will stop going altogether soon!

This Premier Inn hotel was more affordable (but still expensive being Edinburgh) as it was further out from the city centre and located on a main road. It was, however, well connected by quick bus routes and closer to the east side of Holyroyd park - ideal if you want to attend Holyroyd parkrun as I did. The room was small, but had a good sized bathroom and the bed was comfortable. The view from my window was of rooftops so not great, and there was a noisy boiler in the wall, which didn't bother me, but would others. There was a Beefeater attached providing breakfast and otehr meals, but I did not eat here as I had a bad experience waiting over 15 minutes to be seated at dinner. It was fine for a one night stay, although was fairly basic and more suburban, so I would recommend staying closer to the centre if you wanted something more convenient and to experience more of Edinburgh.