مستخدم نزيل
8 يونيو 2025
Possibly the worst holiday experience in 40 years. A tent pitched in a field would have offered equal facilities. We awoke after the first night of stay very hot and found that the aircon had stopped working, we then found around 8am - No lighting No power No water No flushing toilet No Aircon No WIFI This was immediately reported and we were told that they were working on it and it was a problem in the whole area. Not true other rooms had facilities , so did reception and the buildings close by bars etc. Ok we thought, we were going into town and hoped they would fix it by the time we came back. We returned around 3pm after the walk up cardiac hill, no pavements side of road like a building site and horrendous traffic hoping to freshen up and go out for the evening. Upon our return still no facilities, reported to reception again ,not a great response "we are still working on a fix". We proceeded to the supermarket to buy some bottled water in order to wash and some toilet paper as they had left none. We went out for the evening around 8pm and returned at 11pm. Still no facilities the room was pitch black. Reported again and was told " it should be fixed soon". I said I would wait here at reception until it was fixed. A while later while still at reception we were told that they could move us to another room. I asked if they had any torches to give us some form of lighting in order to pack all our belongings. "Cant you use the light on your mobile phone "was the response. I informed that my phone was dead as we had not had any power in the room. I proceeded to take some battery lights from around the pool in order to see to pack. We started packing and the lights came on, great we thought its fixed and decided not to move room (it was after midnight and we we worn out by the whole experience) 20 minutes later the power went off again and was off all night. We left the next day never to return. This was the most expensive tent we have ever stayed in and we were offered nothing, they did not seem to even care. I am expecting a cut and paste three line apology in response to this post if anything at all.
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